Retail Supervisor: Lead Service & Sales Excellence

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading sports fashion retailer in Manchester is seeking a Supervisor to lead a department in delivering exceptional customer service. The ideal candidate will have at least 2 years of retail experience, a passion for service, and strong leadership skills. Responsibilities include coaching the team, driving sales, and maintaining standards. The role offers career progression opportunities and attractive staff discounts. Join us to be part of a dynamic team committed to success in the sports fashion industry.

Benefits

Attractive staff discount

Training and development opportunities

One month paid parental leave for full-time employees

Qualifications

• Minimum 2 years of experience within retail or a similar industry.
• Passionate about delivering an amazing service experience for customers.
• Excellent time management skills to ensure timely execution of daily priorities.

Responsibilities

• Model exceptional customer service, every customer, every time.
• Coach team to deliver exceptional service and a ‘service over task’ environment.
• Drive conversion, sales, and KPI performance.

Skills

Customer service

Team leadership

Sales performance

Time management

Job description

A leading sports fashion retailer in Manchester is seeking a Supervisor to lead a department in delivering exceptional customer service. The ideal candidate will have at least 2 years of retail experience, a passion for service, and strong leadership skills. Responsibilities include coaching the team, driving sales, and maintaining standards. The role offers career progression opportunities and attractive staff discounts. Join us to be part of a dynamic team committed to success in the sports fashion industry.