Inside Sales Executive

CitySprint Ltd; Greater London; On-site; GBP 26,000 - GBP 28,000; Full time

Job summary

A leading courier services provider in Greater London is seeking an Inside Sales Executive to drive growth in the SME market. This position involves managing a customer portfolio through outbound engagement, identifying growth opportunities, and supporting Business Development Executives. The ideal candidate will have experience in telesales, exceptional communication skills, and the ability to build strong customer relationships. A background with CRM systems like Salesforce is preferred. Competitive salary and benefits included.

Benefits

25 days holiday allowance

Additional day off for birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary day of annual leave

Access to health and wellness program

Discounts and rewards through Medicash Perks at Work

Ride to work scheme

Qualifications

• Proven success in driving revenue growth in previous roles.
• Strong communication skills for customer engagement.
• Experience with outbound sales and managing customer relationships.

Responsibilities

• Manage existing customer portfolio with regular communication.
• Identify upsell opportunities through customer data analysis.
• Achieve KPIs by generating appointments for Business Development Executives.
• Collaborate with operational teams to resolve customer queries.

Skills

Proven success in telesales or inside sales

Strong written and verbal communication skills

Ability to handle objections and engage customers

Skilled in cross-selling and upselling

Experience transitioning accounts from non-trading to active

Ability to build multi-contact strategies

Effective stakeholder collaboration

Proactive approach to process improvement

Previous experience with CRM systems

Tools

Salesforce

Job description

Overview

Inside Sales Executive | London Absolutely | Permanent

This is part of Absolutely London.

Salary: £26,000-£28,000

Hours: 37.5 hours, Monday to Friday

Location: London/Office Based

Benefits

• An impressive holiday allowance of 25 days.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?!

About us

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

What will I be doing?

This is an office-based role which focusses on driving growth in the SME market. You will be responsible for a portfolio and will be targeted to deliver new business, retention and growth as well as supporting the regional Business Development Executives through the generation of face-to-face appointments through proactively canvassing new business by telephone, e mail and social channels within your area of responsibility. This will involve a high level of outbound engagement activity at the highest level to achieve your KPIs.

Responsibilities

• Manage a portfolio of existing Inside Sales customers through regular outbound call activity in line with the customer contact strategy to maximise the customer experience and reduce churn.
• Identify upsell and cross-sell opportunities within the current customer portfolio through analysing customer data, behaviour and trends. New business and growth opportunities will be managed through the CitySprint opportunity sales cycle to ensure conversion rates are achieved.
• Achievement of all KPIs including the generation of appointments for the respective Business Development Executives. Maintain accurate records of all customer interactions in Salesforce.
• Work closely with the local operational teams and internal stakeholders to support with customer queries to deliver outstanding service performance to all customers in the portfolio.

The key skills we need you to have for the role include:

• Proven success in telesales or inside sales, driving revenue growth.
• Strong written and verbal communication skills.
• Ability to handle objections and engage new and existing customers.
• Skilled in cross-selling and upselling to increase share of wallet.
• Experience transitioning accounts from non-trading to active status.
• Ability to build multi-contact strategies and retain client relationships.
• Effective stakeholder collaboration across all functions.
• Proactive approach to process improvement and customer experience.
• Previous experience with CRM systems (preferably Salesforce).

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Inside Sales Executive role sounds like a great fit we would love to hear from you!