Inside Sales Executive

CitySprint Ltd; Manchester; On-site; GBP 26,000 - GBP 28,000; Full time

Job summary

A leading courier service provider in Manchester is seeking an Inside Sales Executive. This office-based role is focused on driving growth in the SME market through managing a portfolio of existing customers. Responsibilities include engaging customers via outbound calls, generating new business opportunities, and achieving KPIs. The ideal candidate will demonstrate proven telesales success, strong communication skills, and the ability to handle objections, with a background in CRM usage, particularly Salesforce. A DBS check is required as part of the recruitment process.

Benefits

Impressive holiday allowance of 25 days

Additional day off for your birthday

Death in service allowance

Enhanced maternity and paternity leave

Complimentary day of annual leave

Health and wellness program

Medicash Perks at Work discounts

Ride to work scheme

Qualifications

• Proven track record in telesales or inside sales with revenue growth.
• Exceptional communication skills in written and verbal form.
• Strong objection handling techniques to engage customers.

Responsibilities

• Manage a portfolio of existing customers with regular outbound calls.
• Identify upsell and cross-sell opportunities through data analysis.
• Achieve set KPIs including appointment generation for executives.
• Support local operational teams with customer queries effectively.

Skills

Proven success in telesales or inside sales

Strong written and verbal communication skills

Ability to handle objections and engage customers

Skilled in cross-selling and upselling

Experience transitioning accounts from non-trading

Ability to build multi-contact strategies

Effective stakeholder collaboration

Proactive approach to process improvement

Previous experience with CRM systems

Tools

Salesforce

Job description

Overview

Inside Sales Executive | Manchester | Permanent

Salary :£26,000-£28,000

Hours:37.5 hours, Monday to Friday

Location :Manchester/Office Based

Benefits

• Animpressive holiday allowance of 25 days.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’– a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?!

Company

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

What will I be doing?

This is an office-based role which focusses on driving growth in the SME market. You will be responsible for a portfolio and will be targeted to deliver new business, retention and growth as well as supporting the regional Business Development Executives through the generation of face-to-face appointments through proactively canvassing new business by telephone, e mail and social channels within your area of responsibility. This will involve a high level of outbound engagement activity at the highest level to achieve your KPIs.

Responsibilities

• Manage a portfolio of existing Inside Sales customers through regular outbound call activity in line with the customer contact strategy to maximise the customer experience and reduce churn.
• Identify upsell and cross-sell opportunities within the current customer portfolio through analysing customer data, behaviour and trends. New business and growth opportunities will be managed through the CitySprint opportunity sales cycle to ensure conversion rates are achieved.
• Achievement of all KPIs including the generation of appointments for the respective Business Development Executives. Maintain accurate records of all customer interactions in Salesforce.
• Work closely with the local operational teams and internal stakeholders to support with customer queries to deliver outstanding service performance to all customers in the portfolio.

The key skills we need you to have for the role include:

• Proven success in telesales or inside sales, driving revenue growth.
• Strong written and verbal communication skills.
• Ability to handle objections and engage new and existing customers.
• Skilled in cross-selling and upselling to increase share of wallet.
• Experience transitioning accounts from non-trading to active status.
• Ability to build multi-contact strategies and retain client relationships.
• Effective stakeholder collaboration across all functions.
• Proactive approach to process improvement and customer experience.
• Previous experience with CRM systems (preferably Salesforce).

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Inside Sales Executive role sounds like a great fit we would love to hear from you!