Service Advisor

Renault Retail Group; Cardiff; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Service Advisor

Cardiff , CF11 £29,120 basic + bonus | OTE £34,944
Mon–Fri 8am–6pm
1‑in‑3 Saturdays: 8:30am–12:30pm

Renault Cardiff is looking for an experienced Automotive Service Advisor to join our friendly Aftersales team at Renault Retail Group.

This role is based at our dealership on the Penarth Road, CF11. Previous experience in a dealership Service Advisor role is essential.

What you’ll do

As a Service Advisor, you’ll guide customers through the servicing and repair process, ensuring they feel informed and supported from booking to collection. Your responsibilities will include:

• Handling enquiries and booking vehicles into the workshop
• Understanding customer needs and explaining required work clearly
• Providing accurate cost estimates and realistic timescales
• Organising courtesy cars where necessary
• Liaising closely with Technicians throughout the day
• Keeping customers updated on progress
• Gaining authorisation for any additional work
• Preparing invoices and ensuring a smooth collection experience

You’ll deliver a positive, professional service both face‑to‑face and over the phone, ensuring customers receive clear communication at every stage.

What we’re looking for

• Confident, organised, and customer‑focused
• Strong communication skills and a calm, supportive manner
• Ability to promote products and services in a helpful, non‑pressured way
• Experience using Kerridge / ADP Autoline / Keyloop (CDK Drive) is an advantage
• A full UK manual driving licence (allowing you to drive both manual and automatic vehicles) is essential, as occasional movement of customer and courtesy vehicles is required

A proven background as a Service Advisor, Service Booking Advisor, or Service Receptionist in a franchised dealership environment is required.

Hours & Pay

• Mon–Fri: 8am–6pm (1‑hour lunch)
• 1‑in‑3 Saturdays: 8:30am–12:30pm
• Additional overtime is occasionally available on request

You’ll receive a £29,120 basic salary, plus access to our monthly Service Advisor bonus scheme, providing an OTE of £34,944+. This OTE is realistic and regularly achieved by our current team. Additional commission is also available on Service Plans.

Our benefits

• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Access to our company loan car scheme
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e‑bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme
• 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)

How to apply

Click Apply now and follow the instructions to upload your CV.

Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No agencies please.