Assistant Manager

DEBRA International; City of Edinburgh; On-site; GBP 24,000; Full time

Job summary

A national charity is seeking a motivated Charity Retail Assistant Shop Manager in South Queensferry. This full-time, permanent role involves supervising staff and volunteers, managing store operations, and maximizing sales through effective customer service and visual merchandising. Candidates should have strong retail administration skills, be able to work under pressure, and contribute to a compassionate team environment. Competitive salary and benefits are offered, including a training budget and employee discounts.

Benefits

Life Assurance Scheme

Employee Assistance Program

Generous Training Budget

Exclusive Staff Discount

Opportunity for Apprenticeships

Qualifications

• Motivated and enthusiastic individual.
• Ability to supervise both paid employees and volunteers.
• Strong customer service skills.

Responsibilities

• Supervise and manage both paid employees and volunteers.
• Ensure the store is presented well for commercial success.
• Assist in maximizing profit and hitting targets.

Skills

Good customer service

Retail administration skills

Visual merchandising

Expert selling skills

Ability to work under pressure

Job description

Are you a motivated and passionate individual looking to make a difference?

DEBRA is recruiting for a friendly, approachable, and customer-orientated CharityRetail Assistant Shop Manager to join our friendly, supportive team including volunteers based at ourstore in South Queensferry.

Our new Charity Retail Assistant Shop Manager will join us on a FullTime, Permanentbasis, working a contract of35hoursper week, earning a salary of £23,132.20 annum/ £12.71an hour.

About DEBRA

We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

What we are looking for in our Assistant StoreManager:

You will be motivated and enthusiastic, with good customer service and retail administration skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store in South Queensferry.

Your Key Responsibilities in the role of Assistant StoreManager

• Supervise and manage both paid employees and volunteers
• Use visual merchandising talents to ensure the store is presented well and promoting commercial success
• Use your expert selling skills to assist the Shop Manager in maximising profit and hitting agreed targets and budgets
• Using online platforms to generate sales in store
• Processing and generating stock
• Delivering excellent Customer Service

Why work for us here at DEBRA!

Mission, Vision & Values

Our mission

is a world where no one suffers with Epidermolysis Bullosa.

Our vision

is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB.

Our values

are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.

We offer a competitive salary, along with rewards & benefits which include:

• Life Assurance Scheme
• Employee Assistance Program which offers 24/7 access for staff and their families
• Access to trained Mental Health First Aiders
• Discounted DEBRA Holiday Homes
• Employee Discounts Platform – includes Gym membership, Cinema, Holiday, various high street retailers, pluxee cashback card, eVoucher and much more.
• Generous Training Budget, DEBRA has a learning culture and supports and encourages Employee Voice.
• Annual Leave 20 days plus Bank Holiday (pro rata for part time employees)
• Increased Holiday Entitlement and Long Service Awards
• Exclusive Staff Discount
• Opportunities for Apprenticeships and Internships

Please note: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two work satisfactory references. We are committed to working towards our Equality, Diversity, and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments during our recruitment or interview process.

If you are enthusiastic about the contribution you could make and would like to join our team as our newAssistant StoreManager, then please click ‘apply’ today – don’t miss out, we’d love to hear from you!