Retail Shop Manager

Cancer Research UK Limited; United Kingdom; On-site; GBP 25,000 - GBP 31,000; Full time

Job summary

A leading charity organization seeks a Retail Store Manager to oversee operations at their Fort William Shop. The successful candidate will guide a diverse team, manage sales and stock, and foster community relationships. The role requires effective leadership and a passion for customer service, aiming to achieve fundraising targets while creating a welcoming environment for the community. A competitive salary and benefits are offered, along with opportunities for professional development.

Benefits

Generous salary package

Flexible leave allowance

Discounts on travel and technology

Gym membership

Wellbeing support

Qualifications

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others.
• Working knowledge of excellent customer service.

Responsibilities

• Guide and engage a team of staff and volunteers.
• Manage commercial operations including stock and sales.
• Create relationships with the local community.

Skills

Leadership

Team motivation

Customer service

Commercial awareness

Adaptability

Multi-tasking

Job description

Overview

Endless pre-loved items. A crucial source of fundraising. A store that runs your way.

Retail Store Manager

£25,734 - £30,149 plus benefits

Reports to: Area manager

Department: Trading

Contract: Fixed term contract until May 2026

Hours: Full time 37.5 hours per week

Location: Fort William Shop

Closing date: Open until filled - This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

About Cancer Research UK

At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. We’re looking for someone talented, someone who shares our vision, someone like you. We’re looking for a motivating store manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse shop team.
• Taking ownership and responsibility for commercial running of your store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through effective cost control and sales.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Organising and running creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability in changing situations, including being able to work effectively independently.
• An awareness of the price, value and worth of items.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. While a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

Download the full role profile

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

To support your training and development in this role, you will spend 4 weeks in a training shop, learning from a Training Shop Manager; this may be at a different location to the role you applied for.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please visit our website or contact us at [e-mail].

For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [e-mail] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safeguarding risks.