Deputy Manager

Vimdesign; Newcastle upon Tyne; On-site; GBP 30,000; Full time

Job summary

A health and wellness retailer in Newcastle upon Tyne is looking for a Deputy Manager to lead a team, drive performance, and enhance customer experiences. The ideal candidate will possess strong leadership skills with a proven ability to motivate teams. You will play a pivotal role in financial management, operational compliance, and making a positive impact in the community through health and wellness initiatives. This position offers a range of employee benefits and opportunities for personal growth.

Benefits

Up to 30-days Annual Leave

25% discount in store and online

€50 Annual Product Allowance

Life Assurance

Access to Wellhub with gyms

Free 24/7 confidential support

Qualifications

• Proven leadership skills with a focus on team development and motivation.
• Experience in retail management with a customer-first mentality.
• A passion for health and wellness, ready to support customers.

Responsibilities

• Lead and develop the store team to meet sales and KPI targets.
• Foster a customer-first culture and ensure excellent service.
• Manage operational compliance and financial performance.

Skills

Leadership

Customer service

Team motivation

Communication

Commercial awareness

Job description

Overview

Permanent

Store Location: Dundrum Shopping Centre, Dundrum

Working Pattern: 38.75 hours per week

Salary: Up to €34,000 per annum (depending on experience)

Do you enjoy leading from the front and supporting others to be their best? Are you driven by creating exceptional customer experiences and delivering strong results? Looking for a role where you can grow your leadership skills in a business that champions health and wellness? At Holland & Barrett, our Retail Deputy Managers play a key role in inspiring teams, driving performance, and helping customers live healthier, happier lives.

Responsibilities

• Work closely with the Store Manager to lead, motivate and develop the store team to achieve sales and KPI targets.
• Coach and support colleagues to deliver world-class customer service every time.
• Foster a customer-first culture, ensuring the store consistently exceeds expectations.
• Support financial performance by helping to manage sales, payroll, shrinkage and stock availability.
• Play an active role in developing colleagues into confident health and wellness experts.
• Ensure all store operations, including compliance, EHS, and loss prevention, are maintained to the highest standards.
• Execute marketing campaigns and promotional plans accurately and on time.
• Oversee daily operations, rotas and administration tasks, ensuring smooth store performance.
• Step into full Store Manager responsibilities during periods of absence, ensuring seamless leadership.
• Complete our Qualified to Advise training, so you can support customers with trusted expertise.

Who You Are

• A positive and adaptable retail professional with strong leadership skills.
• Experienced in motivating and developing teams to achieve goals and deliver excellent service.
• Customer-focused, with great communication skills and a hands-on approach.
• Commercially aware and confident analysing performance to identify opportunities.
• Passionate about health, wellbeing, and helping others reach their potential.
• Organised, proactive, and comfortable working in a fast-paced environment.

What We Offer

• Up to 30-days Annual Leave
• 25% discount in store and online (plus free delivery)
• €50 Annual Product Allowance
• Life Assurance
• Exclusive discounts on well-known brands
• Access to Wellhub with gyms, studios and wellbeing apps
• Free 24/7 confidential support through our Employee Assistance Programme
• And so much more to support your personal and professional wellbeing

Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart making health and wellness a way of life for everyone.

Ready to take the next step in your retail career? Apply today and join Holland & Barrett as a Deputy Manager, where you'll help shape healthier communities and grow your leadership journey.

Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment.

We do things a little differently at H&B and offer all applicants an online interview designed to help you put your best foot forward. This process is backed by AI but managed by humans.

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