Shop Assistant

British Red Cross incorporated; Aberdeen City; Hybrid; GBP 19,000 - GBP 23,000; Full time

Job summary

A leading charity organization in Aberdeen is seeking a passionate Shop Assistant to join their team. This permanent role offers flexible working hours and a supportive environment. Responsibilities include assisting the shop manager, providing excellent customer service, and creating a welcoming shopping atmosphere. Candidates should have retail experience and a customer-focused mindset. Enjoy generous benefits including 36 days of annual leave, a contributory pension scheme, and career development opportunities.

Benefits

36 days annual leave

Flexible working options

Contributory pension scheme

Employee benefits platform

Learning & Development opportunities

Qualifications

• Previous experience of working in a retail environment and are confident with handling money.
• Strong communicator who thrives on providing excellent customer service.
• Commercial savvy mindset, with a grasp of hitting targets.

Responsibilities

• Assist the shop manager to run a customer-focussed shop.
• Create a brilliant shopping environment and provide excellent customer experiences.
• Be the first point of contact for our customers, operate the till, and create striking displays.
• Sort stock and prepare items for display.

Skills

Customer service

Communication

Retail experience

Money handling

Commercial awareness

Job description

Shop Assistant

Location: Westhill, Aberdeen

Salary: £22,932 per annum, pro rata

Hours: 14 per week

Contract: Permanent

Are you a retail superstar who is passionate about helping make a difference? We're on the lookout for a dynamic Shop Assistant to join our friendly team in our brand new shop. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis” – Deborah, Shop Manager

What will a day in the life of a Shop Assistantinvolve?

• Assisting the shop manager to run a lucrative, customer‑focussed shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

Interested? The closing date for applications is 23.59 on Thursday 19th February 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders