Helpdesk Operations Manager (24/7, Remote)

KBR; Swindon; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Contact Centre Manager in Swindon. The role requires strong leadership in managing a 24/7 operational Helpdesk and ensuring high-performance delivery. Responsibilities include managing personnel, serving as the main escalation point, and building relationships with clients and stakeholders. Candidates should have experience in operational roles and a commitment to continuous improvement and collaboration. This position offers opportunities for growth and a supportive culture.

Qualifications

• Experience managing a helpdesk or operational role.
• Ability to build relationships with stakeholders.
• Skills in performance management and continuous improvement.

Responsibilities

• Manage the operations of the 24/7 helpdesk.
• Ensure service delivery and team performance.
• Lead meetings and communication with the client.
• Foster a collaborative environment.

Skills

Strong leadership

Excellent understanding of client needs

Performance reporting

Collaboration

Job description

A leading technology solutions provider is seeking a Contact Centre Manager in Swindon. The role requires strong leadership in managing a 24/7 operational Helpdesk and ensuring high-performance delivery. Responsibilities include managing personnel, serving as the main escalation point, and building relationships with clients and stakeholders. Candidates should have experience in operational roles and a commitment to continuous improvement and collaboration. This position offers opportunities for growth and a supportive culture.