Regional Help Desk Scheduler - Global Operations Lead

Sodexo France; Greater London; On-site; GBP 38,000 - GBP 45,000; Full time

Job summary

A global facilities management company in London is seeking a Regional Help Desk Scheduler to lead and coordinate operations for a prestigious contract. This pivotal role requires strong experience in Help Desk management and a focus on service excellence. You will ensure seamless scheduling for maintenance services across multiple regions, utilizing CMMS platforms. The position offers up to £45,000 per annum with extensive benefits, making it a unique opportunity to impact a high-profile operation.

Benefits

24/7 well-being support

Virtual GP service

Sodexo Discounts Scheme

Pension Plan

Learning and development opportunities

Bike to Work Scheme

Qualifications

• Strong experience in Help Desk or Facility Management, ideally in a multi-site environment.
• Proficient in using CMMS platforms, experience with Archibus is a plus.
• Excellent organizational skills to manage priorities in different time zones.

Responsibilities

• Lead scheduling for the NBCUniversal contract across multiple regions.
• Coordinate with global sites and supply chain partners for effective operations.
• Ensure maintenance requests are triaged and tracked efficiently.

Skills

Help Desk Operations

Facilities Management

CMMS Platforms

Organizational Skills

Customer Service

Communication Skills

Tools

Archibus

Job description

A global facilities management company in London is seeking a Regional Help Desk Scheduler to lead and coordinate operations for a prestigious contract. This pivotal role requires strong experience in Help Desk management and a focus on service excellence. You will ensure seamless scheduling for maintenance services across multiple regions, utilizing CMMS platforms. The position offers up to £45,000 per annum with extensive benefits, making it a unique opportunity to impact a high-profile operation.