Arrears Recovery Officer — Car Allowance

GreenSquareAccord; Chippenham; On-site; GBP 33,000 - GBP 38,000; Full time

Job summary

A housing service provider in Chippenham is seeking a dedicated Arrears Management Officer to join their Customer Accounts Team. The successful candidate will be responsible for managing arrears recovery while providing exceptional customer service to residents. You'll work closely with local authorities and agencies, and the role requires a strong understanding of income management. This permanent position offers a competitive salary, flexible working, and excellent benefits including a comprehensive support package.

Benefits

25 days annual holiday entitlement

Defined contribution pension scheme

Access to 24/7 online GP appointments

Employee Assistance Programme (EAP)

Cycle to work Scheme

Qualifications

• Previous experience in debt recovery is essential.
• Ability to deal effectively with vulnerable residents.
• Prior income management experience is required.

Responsibilities

• Provide excellent customer service to residents.
• Manage arrears recovery within a defined patch.
• Prepare and present cases in court if necessary.

Skills

Experience in arrears management

Excellent communication skills

Ability to work empathetically

Knowledge of welfare benefits

Experience of working to targets

Education

Relevant certificates and qualifications

Job description

A housing service provider in Chippenham is seeking a dedicated Arrears Management Officer to join their Customer Accounts Team. The successful candidate will be responsible for managing arrears recovery while providing exceptional customer service to residents. You'll work closely with local authorities and agencies, and the role requires a strong understanding of income management. This permanent position offers a competitive salary, flexible working, and excellent benefits including a comprehensive support package.