Remote Arrears Executive — Empathetic Debt Recovery

Dubizzle Limited; Remote; GBP 26,000 - GBP 30,000; Full time

Job summary

A leading BPO Financial Services provider in the UK is seeking an Arrears Executive to provide compassionate support to customers facing financial difficulties. In this fully remote role, you will assess customer circumstances and create sustainable repayment plans while ensuring high-quality service delivery. The position offers a starting salary of £26,000 plus bonuses, generous holiday entitlements, and extensive employee benefits including medical insurance and pension contributions, fostering both career growth and wellbeing.

Benefits

30 days holiday entitlement

Defined Pension Contribution Scheme

Employee Discount Scheme

Company Paid Private Medical Insurance

Group Life Assurance

Discretionary Annual Bonus Scheme

Free Flu Vaccinations

Technology Buying Scheme

Discounted Gym Memberships

Qualifications

• Experience in an Arrears or Collections role is essential.
• Proven ability to support vulnerable customers in a regulated environment.
• Strong interpersonal skills to deliver excellent customer service.

Responsibilities

• Guide customers through the debt recovery process with empathy.
• Conduct income and expenditure assessments to establish repayment plans.
• Signpost customers to external support organizations.

Skills

Outstanding customer service

Empathy

Proactivity

Team player

Experience in Arrears or Collections

Support for vulnerable customers

Job description

A leading BPO Financial Services provider in the UK is seeking an Arrears Executive to provide compassionate support to customers facing financial difficulties. In this fully remote role, you will assess customer circumstances and create sustainable repayment plans while ensuring high-quality service delivery. The position offers a starting salary of £26,000 plus bonuses, generous holiday entitlements, and extensive employee benefits including medical insurance and pension contributions, fostering both career growth and wellbeing.