Hybrid: Housing Income Recovery Specialist

pinnaclegroup.co.uk; Greater London; Hybrid; GBP 35,000 - GBP 38,000; Full time

Job summary

A leading UK housing services provider is looking for an Income Collection Officer to manage rent and service charge income collection. This permanent role offers a hybrid working model, requiring experience in housing income management and knowledge of welfare benefits. Responsibilities include reducing arrears, engaging with residents, and liaising with local authorities. Applicants should exhibit strong communication skills and a proactive approach to income recovery. Benefits include flexible working arrangements and professional development opportunities.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Retail Discounts

Childcare Assistance

Personal Development Plans

Qualifications

• Experience working in a housing and income collection setting.
• Background in credit control with practical knowledge of income recovery processes.
• Confident using housing management systems.

Responsibilities

• Proactively reduce rent arrears across all accounts to meet monthly targets.
• Identify residents needing welfare or financial inclusion support.
• Liaise with external agencies like Local Authorities for income recovery.

Skills

Housing income management

Welfare benefits knowledge

Credit control

Problem-solving

Communication

Tools

MS Office

Housing management systems

Job description

A leading UK housing services provider is looking for an Income Collection Officer to manage rent and service charge income collection. This permanent role offers a hybrid working model, requiring experience in housing income management and knowledge of welfare benefits. Responsibilities include reducing arrears, engaging with residents, and liaising with local authorities. Applicants should exhibit strong communication skills and a proactive approach to income recovery. Benefits include flexible working arrangements and professional development opportunities.