Remote Rent Arrears Recovery Specialist

pinnaclegroup.co.uk; Remote; GBP 33,000 - GBP 35,000; Full time

Job summary

A leading UK housing services provider seeks an Income Collection Officer in Birmingham to manage income collection for private rented and social housing. You will be responsible for reducing arrears, providing support to residents, and collaborating with agencies for income recovery. The ideal candidate has experience in housing management and is skilled in welfare benefits. This role offers a salary between £33,000 and £35,000 with various employee benefits, and is primarily remote with occasional office visits.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Enhanced Pension Scheme

Private Medical Insurance

Retail Discounts

Qualifications

• Experience working in a housing and income collection setting.
• Solid understanding of legal frameworks for housing.
• Demonstrable knowledge of welfare benefits, particularly Universal Credit.

Responsibilities

• Proactively reduce rent arrears across all accounts to meet monthly targets.
• Identify residents needing financial support and refer appropriately.
• Respond to arrears-related correspondence effectively.

Skills

Experience in housing and income collection

Knowledge of welfare benefits

Proficient in MS Office

Understanding of housing legal frameworks

Background in credit control

Tools

Housing management systems

Job description

A leading UK housing services provider seeks an Income Collection Officer in Birmingham to manage income collection for private rented and social housing. You will be responsible for reducing arrears, providing support to residents, and collaborating with agencies for income recovery. The ideal candidate has experience in housing management and is skilled in welfare benefits. This role offers a salary between £33,000 and £35,000 with various employee benefits, and is primarily remote with occasional office visits.