Head of Delivery: Scale Profitable, Guest-First Delivery

Tortilla Mexican Grill PLC; Greater London; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading restaurant chain in Greater London is seeking a Head of Delivery to drive strategy and performance of their delivery channels. The successful candidate will optimize commission structures, build relationships with partners, and ensure operational excellence in delivery execution. This role requires strong commercial acumen and a data-driven approach to improve overall performance and customer satisfaction. Join a dynamic team that prioritizes continuous improvement and elevates guest experiences.

Benefits

Competitive salary

25 days holiday + bank holidays

Birthday day off

100% discount at Tortilla & Chilango

Pension contribution

Perkbox membership

Qualifications

• Proven experience in delivery operations or multi-site hospitality.
• Experience working with third-party delivery aggregators.
• Organised, adaptable, and energised by a dynamic environment.

Responsibilities

• Own the delivery channel strategy and performance.
• Lead performance reviews and joint planning with delivery partners.
• Improve systems, reporting and POS integrations.

Skills

Delivery operations experience

Strong commercial acumen

Influencing skills

Data-driven mindset

Problem-solving

Job description

A leading restaurant chain in Greater London is seeking a Head of Delivery to drive strategy and performance of their delivery channels. The successful candidate will optimize commission structures, build relationships with partners, and ensure operational excellence in delivery execution. This role requires strong commercial acumen and a data-driven approach to improve overall performance and customer satisfaction. Join a dynamic team that prioritizes continuous improvement and elevates guest experiences.