Process Standards Lead, CoE & Governance

NFU Mutual Group; York and North Yorkshire; Hybrid; GBP 55,000 - GBP 65,000; Full time

Job summary

A leading insurance firm in the UK is seeking a Process Standards Manager to own and evolve process design standards and methodology. You will drive a consistent, customer-centric approach to process design and lead governance forums for effective decision-making. Responsibilities include developing tooling, documenting processes, and fostering a culture of continuous improvement within the organization. This role offers competitive compensation, a 25% bonus, and flexible hybrid working options.

Benefits

Annual bonus up to 25%

Contributory pension scheme

28 days annual leave

Private medical insurance

Employee discounts on insurance policies

Health and wellbeing plan

Qualifications

• Demonstrable experience developing, documenting and improving business processes using recognised approaches.
• Strong experience creating and managing process standards, policies and procedures.
• Detail-oriented with a strong focus on documentation quality.

Responsibilities

• Own and evolve NFU Mutual’s process design methodology and standards.
• Lead governance forums, tooling configuration and capability building.
• Develop and improve process standards enterprise-wide.

Skills

Process mapping

Standards creation

Continuous improvement

Communication

Stakeholder engagement

Education

Experience in process design

Tools

Process design tooling

Lean methodologies

Agile methodologies

Job description

A leading insurance firm in the UK is seeking a Process Standards Manager to own and evolve process design standards and methodology. You will drive a consistent, customer-centric approach to process design and lead governance forums for effective decision-making. Responsibilities include developing tooling, documenting processes, and fostering a culture of continuous improvement within the organization. This role offers competitive compensation, a 25% bonus, and flexible hybrid working options.