GI Process Leader — Design, Change & Improvement

NFU Mutual Group; Bristol; Hybrid; GBP 70,000 - GBP 80,000; Full time

Job summary

A leading general insurance company in the United Kingdom is seeking a Customer Process Manager. This pivotal role involves leading the design and optimisation of GI processes, influencing senior leadership, and driving measurable improvements. The ideal candidate will have a strong track record in process management and experience in stakeholder engagement. The position offers a salary of up to £75,000, a 25% bonus, and excellent benefits within a hybrid working environment.

Benefits

Annual bonus (up to 25% of salary)

28 days annual leave plus bank holidays

Contributory pension scheme

Private medical insurance

Employee discounts on insurance policies

Qualifications

• Proven experience leading process design and implementation activities.
• Strong analytical skills to interpret data and identify opportunities.
• Expertise in process mapping and continuous improvement.

Responsibilities

• Lead the design and optimisation of GI processes.
• Oversee the full lifecycle of process transformation.
• Collaborate with teams to identify automation opportunities.

Skills

Process design and improvement

Stakeholder management

Data analysis

Leadership

Communication

Education

Degree in Business or Operations Management

Lean or Six Sigma certification

Tools

Process mapping tools

BPMN

Job description

A leading general insurance company in the United Kingdom is seeking a Customer Process Manager. This pivotal role involves leading the design and optimisation of GI processes, influencing senior leadership, and driving measurable improvements. The ideal candidate will have a strong track record in process management and experience in stakeholder engagement. The position offers a salary of up to £75,000, a 25% bonus, and excellent benefits within a hybrid working environment.