Enterprise CSM – London | Growth & Stock Options

Voice AI Space; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading AI video communications company based in London seeks a Customer Success Manager to drive client success and engagement. This role involves onboarding clients, managing relationships, and ensuring the value of products is communicated effectively. Ideal candidates possess customer-facing experience in B2B SaaS and have a track record of managing client success. The company offers competitive salary, stock options, and generous benefits in a fast-growing environment.

Benefits

Competitive salary + stock options

Paid parental leave

25 days of annual leave

Cycle to work scheme

Private Medical Insurance

Pension contribution

Work from home setup

Career growth opportunities

Qualifications

• Customer-facing experience ideally in B2B SaaS.
• Track record in managing risk and identifying growth opportunities.
• Experience coordinating client check-ins with senior stakeholders.

Responsibilities

• Drive client relationships and onboarding experiences.
• Engage in business-level and technical conversations.
• Coordinate and lead regular client check-ins.

Skills

Customer-facing experience in Customer Success Management

Experience in managing a Book of Business

Light video editing using the Synthesia platform

Retention and growth of enterprise clients

Job description

A leading AI video communications company based in London seeks a Customer Success Manager to drive client success and engagement. This role involves onboarding clients, managing relationships, and ensuring the value of products is communicated effectively. Ideal candidates possess customer-facing experience in B2B SaaS and have a track record of managing client success. The company offers competitive salary, stock options, and generous benefits in a fast-growing environment.