Service Advisor

Vertu Motors plc; Bromley; On-site; GBP 35,000 - GBP 41,000; Full time

Job summary

A leading automotive retailer in Bromley is seeking an Aftersales/Service Advisor to join their team. This role is essential for ensuring outstanding customer satisfaction and involves managing relationships between customers and the workshop. Responsibilities include setting expectations, maintaining contact during service, and upselling products. Candidates should possess a full UK driving licence and have experience in customer service. Benefits include a competitive salary, holidays, and various incentives.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Desirable previous experience as an Aftersales/Service Advisor.
• Experience in a customer-facing role is essential.

Responsibilities

• Act as a relationship manager between the customer and the workshop.
• Set customer expectations and maintain contact throughout the service.
• Upsell additional products and ensure customer satisfaction.

Skills

Customer focus

Relationship management

Communication skills

Ability to work in a fast-paced environment

Education

Full UK driving licence

Job description

Overview

Vertu Ford Orpington

Here at Vertu Ford Orpington, we have a fantastic opportunity for an Aftersales/ Service Advisor to come and join our team. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary of £35,000plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

Qualifications

Previous experience within the role would be desirable however, experience working in a customer facing role is essential. You must also hold a full UK driving licence.

Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Application

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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