Service Advisor

Vertu Motors plc; Guiseley; On-site; GBP 35,000 - GBP 40,000; Full time

Job summary

A prominent motor retailer in the UK is seeking a Service Advisor to join their team in Guiseley. This role involves acting as a bridge between customers and the workshop, ensuring a high level of customer satisfaction. Ideal candidates should have prior customer service experience and excellent communication skills. A competitive salary of £35,000 to £39,800 is offered, along with benefits like holiday entitlement, preferential service rates, and a pension scheme.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to meet targets and deadlines is crucial.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Ensure outstanding customer satisfaction levels.
• Keep in touch with customers throughout the service or repair process.
• Upsell additional products and follow up with customers post-service.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

Vertu Land Rover Guiseley

Here at Vertu Land Rover Guiseley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic Salary between £35,000 & £39,800 depending on experience plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up‑selling additional products and following up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer‑facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast‑paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

• 25 days holiday rising with length of service – plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.