Service Advisor

Vertu Motors plc; Taunton; On-site; GBP 35,000 - GBP 40,000; Full time

Job summary

A leading motor retailer is seeking a Service Advisor to join their well-established team in Taunton, UK. The role focuses on delivering exceptional customer experiences and building strong relationships. Key responsibilities include managing customer expectations during vehicle service, identifying upsell opportunities, and ensuring customer satisfaction. The position offers a competitive salary up to £35,000 with OTE around £39,800, alongside excellent career development and benefits including 25 days holiday and pension plan.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension plan

Enhanced maternity and paternity benefits

Qualifications

• Previous customer-facing service experience is essential.
• Ideally prior experience as a Service Advisor.
• Genuine customer focus and strong communication skills.

Responsibilities

• Set clear expectations and keep customers informed.
• Identify opportunities to upsell additional products and services.
• Follow up to ensure complete customer satisfaction.

Skills

Customer-facing service experience

Strong communication skills

Ability to thrive in a fast-paced environment

Job description

Vertu Land Rover Taunton

We’re excited to offer a fantastic opportunity for a Service Advisor to join our well‑established team at Vertu Land Rover Taunton. If you’re looking to become part of one of the UK’s largest and most respected Motor Retailers, this could be the perfect role for you.

What We Offer

• Competitive basic salary up to £35,000 and OTE up to £39,800 (depending on skills and experience)
• Excellent company benefits and rewards

About the Role

As a Service Advisor, you’ll play a vital role in delivering exceptional customer experiences. This isn’t just about providing a service – it’s about building strong, trusted relationships. Acting as the link between our customers and the workshop, you’ll ensure every interaction reflects our commitment to outstanding customer satisfaction.

Your key responsibilities will include:

• Setting clear expectations and keeping customers informed throughout their vehicle’s service or repair
• Identifying opportunities to upsell additional products and services
• Following up to ensure complete customer satisfaction

What We’re Looking For

• Previous customer-facing service experience – essential
• Ideally, prior experience as a Service Advisor
• Strong communication skills and a genuine customer focus
• Ability to thrive in a fast‑paced environment while meeting targets and deadlines

Why Join Us?

We’re proud to invest more in colleague development than any other Motor Retailer. If you join us, you’ll benefit from ongoing training, clear career progression, and a fantastic benefits package, including:

• 25 days holiday (increasing with service) plus bank holidays
• Access to our online rewards platform with cashback and discounts
• Preferential service rates
• Colleague purchase scheme
• Share incentive scheme
• Pension plan
• Enhanced maternity and paternity benefits

Ready to Apply?

Submit your application today to be considered for this exciting opportunity. Please note: successful candidates will undergo employment checks, including verification of recent employment, address, credit history, and a criminal record check.