Senior Service Advisor

Vertu Motors plc; Greater London; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A prominent motor retailer in Greater London is seeking a Senior Service Advisor to join their team. The role focuses on delivering outstanding customer service while managing customer expectations and ensuring satisfaction throughout the service process. Ideal candidates should have experience in a similar role and possess strong communication skills. The position offers a competitive salary, excellent benefits, and no weekend working, promoting a better work-life balance.

Benefits

25 days holiday plus bank holidays

Online rewards platform with discounts

Preferential rates on vehicle servicing

Colleague car purchase scheme

Company pension & share incentive scheme

Enhanced maternity & paternity leave

Ongoing training and development

Qualifications

• Experience within the role is essential.
• Strong interpersonal and communication skills are required.
• Confidence in working in a fast-paced environment is necessary.
• Passion for building positive relationships with customers.

Responsibilities

• Be the vital link between customers and the workshop team.
• Manage customer expectations and keep them updated.
• Ensure customers leave fully satisfied with the work.
• Identify and offer additional services to customers.

Skills

Strong interpersonal and communication skills

Experience within the role

Confidence in fast-paced environments

Passion for customer relationships

Job description

Overview

Vertu Vauxhall Chingford

up to £35,000 basic salary + excellent company benefits

Monday to Friday – No weekend working

At Vertu Vauxhall Chingford, we have an exciting opportunity for a Senior Service Advisor to join our friendly and established team. If you're passionate about delivering outstanding customer service and have experience in a similar role or within the motor industry, we’d love to hear from you.

As one of the largest motor retailers in the UK, Vertu Motors is committed to building trusted relationships with our customers and providing a workplace where every colleague can thrive.

Responsibilities

What you’ll be doing:

In this key role, you’ll be the vital link between our customers and the workshop team. You’ll manage customer expectations, keep them updated throughout the service or repair process, and ensure they leave fully satisfied with the work carried out. You’ll also identify and offer additional services where appropriate, always aiming to deliver an excellent customer experience.

Qualifications

What we’re looking for:

• Experience within the role
• Strong interpersonal and communication skills
• Confidence working in a fast-paced environment while meeting targets and deadlines
• A passion for building positive, long-term customer relationships

Benefits

Why join us?

• No weekend working – enjoy a better work-life balance
• 25 days holiday, increasing with length of service – plus bank holidays
• Access to our online rewards platform – with discounts and cashback from top retailers
• Preferential rates on vehicle servicing
• Colleague car purchase scheme
• Company pension & share incentive scheme
• Enhanced maternity & paternity leave
• Ongoing training and development to support your career progression

We are proud to invest more in colleague development than any other motor retailer in the UK. With us, you’re not just taking a job – you’re building a career.

Apply today to join our team and take the next step in your automotive career.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.