Brighton Hybrid Customer Service Pro – Background Screening

School Result; Brighton; Hybrid; GBP 24,000 - GBP 28,000; Full time

Job summary

A leading background screening firm in Brighton is seeking a dedicated Customer Service Representative to join its Client Services team. This full-time hybrid role requires strong communication and problem-solving skills, facilitating exceptional client interactions. With a salary range of £24,000–£28,000, the position offers growth opportunities in a fun and inclusive environment, along with a full benefits package. Ideal candidates will possess excellent customer service experience and knowledge of relevant CRM systems.

Benefits

Annual performance-based bonus

Full benefits package

Hybrid work flexibility

Inclusive workplace culture

Qualifications

• 1+ years of customer service experience required.
• Excellent written and verbal communication skills.
• Strong organization and time management abilities.

Responsibilities

• Provide information and resolve issues via phone, email, and chat.
• Gather and accurately process complaints and requests.
• Document call details and tasks in CRM tools.

Skills

Customer service experience

Communication skills

Organization skills

Analytical skills

Microsoft Office knowledge

Fluency in languages

Tools

Salesforce or similar CRMs

Job description

A leading background screening firm in Brighton is seeking a dedicated Customer Service Representative to join its Client Services team. This full-time hybrid role requires strong communication and problem-solving skills, facilitating exceptional client interactions. With a salary range of £24,000–£28,000, the position offers growth opportunities in a fun and inclusive environment, along with a full benefits package. Ideal candidates will possess excellent customer service experience and knowledge of relevant CRM systems.