Customer Service Representative

Hastingsdirectsmartmiles; Bexhill-on-Sea; On-site; GBP 26,000; Full time

Job summary

A leading digital insurance provider is seeking a Customer Service Representative in Bexhill-on-Sea. You will be the first point of contact for customers, primarily handling inbound calls and engaging through digital channels as you grow in the role. The position offers a starting salary of £25,150, increasing to £25,500 after training, with potential progression to £27,500 within a year. The company fosters a dynamic and supportive environment aimed at personal development and customer satisfaction.

Qualifications

• Strong communication skills for effective customer engagement.
• Ability to manage telephony communications.
• Willingness to learn and develop in the role.

Responsibilities

• Act as the first point of contact for customers handling inbound calls.
• Engage with customers through digital communication as competence grows.
• Work collaboratively with team members for a better customer experience.

Job description

**Customer Service Representative** If so, we’d love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel. need approval from a trainer or team leader before transitioning to hybrid working. Your training will consist of learning both ourCustomer Service journeys (telephony and digital) so **Salary:** The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development. **Location:**Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. **Your role:**Our Customer Service department is searching for a dedicated Representative to manage telephony communications. In this Customer focused role, you’ll be the first point of contact primarily handling inbound calls. *As you grow in the role and demonstrate key competencies, you'll have the opportunity to expand your skillset by engaging with customers through our digital communication channels, where business demand requires.***What we're looking for in a Customer Service Representative** **What we offer:** Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. **Benefits you’ll receive:**and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.