Customer Support Specialist – Growth & Hybrid Work

Northgate Vehicle Hire Limited; Tees Valley; On-site; GBP 24,000 - GBP 29,000; Full time

Job summary

A leading vehicle rental service provider in the UK seeks a Customer Service Representative to enhance service quality and customer satisfaction. Candidates should be detail-oriented and skilled in communication. The role offers a competitive salary starting at £23,874 plus bonuses and a range of employee benefits including annual leave, pension, and opportunities for career advancement. Join a diverse and dynamic team that values continuous improvement and exceptional service delivery.

Benefits

Pension

Life Assurance

Employee discounts

Health Cash Plan

Financial wellbeing app

Qualifications

• Customer-centric individual delivering excellence.
• Ability to spot errors and ensure accuracy.
• Good IT skills and willingness to learn new systems.
• Passionate about continuously refining processes.
• Effective communicator in writing and verbally.

Responsibilities

• Maintain high customer service standards.
• Conduct customer support administration tasks.
• Manage customer interactions via email and chat.
• Collaborate with teams to meet shared goals.
• Contribute to continuous improvement initiatives.

Skills

Customer centricity

Attention to detail

IT literacy

Effective communication

Teamwork

Continuous improvement mindset

Tools

Microsoft Office Suite

Job description

A leading vehicle rental service provider in the UK seeks a Customer Service Representative to enhance service quality and customer satisfaction. Candidates should be detail-oriented and skilled in communication. The role offers a competitive salary starting at £23,874 plus bonuses and a range of employee benefits including annual leave, pension, and opportunities for career advancement. Join a diverse and dynamic team that values continuous improvement and exceptional service delivery.