Global Health Insurance Support Specialist - Hybrid

Bupa; Brighton; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading health insurance provider in Brighton is looking for a Customer Service Consultant to ensure exceptional service for UK and international customers. In this full-time position, you will respond to and resolve queries across multiple channels while maintaining customer satisfaction. This role offers a hybrid working option after training, numerous benefits including health insurance, and a commitment to diversity and inclusion.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Onsite gyms or local discounts

Various other benefits

Qualifications

• Customer-focused with strong communication skills.
• Proven track record in productive roles.
• Ability to handle complex customer queries.

Responsibilities

• Ensure exceptional customer experience across all channels.
• Resolve customer queries with complete satisfaction.
• Maintain and accurately update customer database.

Skills

Background in global health insurance or transferable skills

Experience in contact centre setting

Achieving/Exceeding productivity targets

Excellent interpersonal skills

Job description

A leading health insurance provider in Brighton is looking for a Customer Service Consultant to ensure exceptional service for UK and international customers. In this full-time position, you will respond to and resolve queries across multiple channels while maintaining customer satisfaction. This role offers a hybrid working option after training, numerous benefits including health insurance, and a commitment to diversity and inclusion.