Hybrid Customer Service Specialist: Inbound & Digital Support

Hastingsdirectsmartmiles; Bexhill-on-Sea; On-site; GBP 26,000; Full time

Job summary

A leading digital insurance provider is seeking a Customer Service Representative in Bexhill-on-Sea. You will be the first point of contact for customers, primarily handling inbound calls and engaging through digital channels as you grow in the role. The position offers a starting salary of £25,150, increasing to £25,500 after training, with potential progression to £27,500 within a year. The company fosters a dynamic and supportive environment aimed at personal development and customer satisfaction.

Qualifications

• Strong communication skills for effective customer engagement.
• Ability to manage telephony communications.
• Willingness to learn and develop in the role.

Responsibilities

• Act as the first point of contact for customers handling inbound calls.
• Engage with customers through digital communication as competence grows.
• Work collaboratively with team members for a better customer experience.

Job description

A leading digital insurance provider is seeking a Customer Service Representative in Bexhill-on-Sea. You will be the first point of contact for customers, primarily handling inbound calls and engaging through digital channels as you grow in the role. The position offers a starting salary of £25,150, increasing to £25,500 after training, with potential progression to £27,500 within a year. The company fosters a dynamic and supportive environment aimed at personal development and customer satisfaction.