Customer Account Manager - Collections & Growth

Everyday Loans Group; City of Edinburgh; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading consumer finance company in Edinburgh is looking for a Customer Account Manager. This role involves engaging with customers to assess their loan needs, processing agreements, and ensuring their satisfaction throughout the loan lifecycle. Candidates should possess strong communication skills and a customer-oriented mindset. The package includes a salary of up to £30,000 and a robust benefits scheme including bonuses, private healthcare, and extensive training opportunities.

Benefits

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee to 8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Qualifications

• Strong communication skills and excellent rapport-building abilities.
• Detail-oriented with a customer-focused approach.

Responsibilities

• Engage with customers to establish their loan requirements and affordability.
• Process loan agreements and support customers throughout the loan lifecycle.
• Deliver excellent customer service and positive outcomes.

Skills

Customer Focused

Strong Communication skills

Self-Development

Team Work

Enjoy working with targets

Job description

A leading consumer finance company in Edinburgh is looking for a Customer Account Manager. This role involves engaging with customers to assess their loan needs, processing agreements, and ensuring their satisfaction throughout the loan lifecycle. Candidates should possess strong communication skills and a customer-oriented mindset. The package includes a salary of up to £30,000 and a robust benefits scheme including bonuses, private healthcare, and extensive training opportunities.