Hybrid Returns & Order Administration Specialist

Haier Europe; Bolton; Hybrid; GBP 26,000; Full time

Job summary

A leading home appliance company is seeking a Returns Administrator to manage end-to-end service processes and product returns based in Bolton, UK. Responsibilities include ensuring accurate order processing and handling customer queries efficiently. The ideal candidate should have experience in customer service administration and excellent proficiency in Microsoft Office tools. The role offers a competitive salary and benefits, including hybrid working arrangements.

Benefits

£25,150 Basic Salary

6% Pension Contribution

Life Assurance x 4

25 Days Holiday + Statutory

Hybrid Working (3 days office and 2 days home)

Employee Assistance Program

Enhanced Family Leave Policies

Enhanced Sick Pay Policy

Training support schemes

Brilliant staff discounts

Access to Reward Gateway discounts

Qualifications

• Demonstrable experience of customer service administration in a fast-paced environment.
• Strong communication and interpersonal skills (both written and verbal).
• Ability to manage and prioritize multiple tasks and deadlines independently.

Responsibilities

• Manage end-to-end service and order-related processes.
• Support product returns and customer queries.
• Ensure timely and accurate processing of customer orders.

Skills

Customer service administration

Order management

Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)

Communication skills

Attention to detail

Job description

A leading home appliance company is seeking a Returns Administrator to manage end-to-end service processes and product returns based in Bolton, UK. Responsibilities include ensuring accurate order processing and handling customer queries efficiently. The ideal candidate should have experience in customer service administration and excellent proficiency in Microsoft Office tools. The role offers a competitive salary and benefits, including hybrid working arrangements.