Hybrid Order Administrator - Fulfillment Specialist

Haier Europe; Warrington; Hybrid; GBP 25,000 - GBP 27,000; Full time

Job summary

A leading home appliance company in Warrington is seeking an Order Administrator to manage customer orders efficiently from receipt to delivery. This role requires excellent customer service experience and communication skills, along with a hands-on approach to problem-solving. You will enjoy a hybrid working model, allowing 40% of your time to be worked from home. Competitive salary ranging from £25,150 to £27,000 and a range of benefits are included.

Benefits

Up to 6% Employer Pension Contribution

25 days’ holiday + statutory

Enhanced family leave policies

Enhanced sick pay policy

Employee Assistance Program

Training support schemes

Free fruit and hot drinks

Brilliant staff discounts on products

Access to Reward Gateway discounts

Dress down Friday

Fantastic offices with amenities

Qualifications

• Excellent customer service experience gained in a fast-moving business.
• Hands-on approach to problem-solving.
• Experienced in order fulfilment and order processing.

Responsibilities

• Ensure smooth processing of customer orders from receipt to delivery.
• Communicate with carriers to ensure delivery satisfaction.
• Update customer data and check product availability.

Skills

Customer service experience

Problem-solving

Communication skills

Negotiation

Microsoft Office proficiency

Job description

A leading home appliance company in Warrington is seeking an Order Administrator to manage customer orders efficiently from receipt to delivery. This role requires excellent customer service experience and communication skills, along with a hands-on approach to problem-solving. You will enjoy a hybrid working model, allowing 40% of your time to be worked from home. Competitive salary ranging from £25,150 to £27,000 and a range of benefits are included.