System Support Specialist - Tech Troubleshooter

Alpes Recherches et Developpements; Poole; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology firm in Poole is seeking a System Support Specialist to manage technical support requests. Responsibilities include troubleshooting hardware and software issues, providing customer service, and documenting technical cases. The ideal candidate will have at least 2 years of relevant experience, strong communication skills, and the ability to work in a fast-paced environment. This role offers a competitive salary and opportunities for career growth within the organization.

Benefits

Company Events

Company Health Plan

Company Laptop

Company Pension Scheme

Extensive product training

Qualifications

• Minimum of 2 years of experience in technical support or a related role.
• Proficiency in troubleshooting and resolving hardware, software, and networking components.
• Strong verbal and written communication skills.

Responsibilities

• Manage customer technical support calls and resolve issues.
• Document cases including problems and corrective actions.
• Professionally communicate with all parties involved.

Skills

Troubleshooting hardware issues

Customer service

Technical documentation

Communication skills

Analytical skills

Education

Associate’s degree in IT or related field

Tools

Ticketing systems

SQL Server

Windows operating systems

Job description

A leading technology firm in Poole is seeking a System Support Specialist to manage technical support requests. Responsibilities include troubleshooting hardware and software issues, providing customer service, and documenting technical cases. The ideal candidate will have at least 2 years of relevant experience, strong communication skills, and the ability to work in a fast-paced environment. This role offers a competitive salary and opportunities for career growth within the organization.