German-Speaking CX Specialist — Hybrid Role

Vintage Cash Cow; Morley; Hybrid; GBP 25,000 - GBP 28,000; Full time

Job summary

A growing e-commerce company based in Morley is seeking a Customer Experience Agent who speaks German. In this hybrid role, you will manage customer communications across multiple channels, resolve complaints, and support buying processes. The ideal candidate will have customer service experience and strong communication skills, aiming to enhance customer satisfaction. This position offers a salary range of £25,000 - £28,000 per year and opportunities for career growth in a vibrant team environment.

Qualifications

• Proven experience in customer service or sales environments.
• Strong problem-solving skills with resilience under pressure.
• Comfortable using digital communication platforms.

Responsibilities

• Deliver excellent customer service across all channels.
• Handle complaints with professionalism and empathy.
• Support sales and buying conversations.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Organized and able to manage priorities

Team-oriented mindset

Experience with CRM systems

Job description

A growing e-commerce company based in Morley is seeking a Customer Experience Agent who speaks German. In this hybrid role, you will manage customer communications across multiple channels, resolve complaints, and support buying processes. The ideal candidate will have customer service experience and strong communication skills, aiming to enhance customer satisfaction. This position offers a salary range of £25,000 - £28,000 per year and opportunities for career growth in a vibrant team environment.