Dutch-Speaking CX Specialist — Hybrid Role

Vintage Cash Cow; Morley; Hybrid; GBP 25,000 - GBP 28,000; Full time

Job summary

A growing e-commerce company in Morley is seeking a Customer Experience Agent - Dutch Speaking. In this full-time role, you will provide exceptional service across multiple channels and handle customer inquiries with professionalism. The ideal candidate will have strong customer service experience, excellent communication abilities, and the aptitude to resolve complaints effectively. This position offers a salary range of £25,000 to £28,000 per year in a supportive, inclusive work culture.

Qualifications

• Proven experience in customer service, contact centres, or sales environments.
• Excellent communication skills with empathy and clarity.
• Ability to manage multiple priorities effectively.

Responsibilities

• Respond to inbound queries via various communication channels.
• Manage customer complaints and resolve issues promptly.
• Support customers during the buying process with clear guidance.

Skills

Customer service experience

Verbal and written communication skills

Problem-solving skills

Ability to handle objections

Team-oriented mindset

Tools

CRM systems

Job description

A growing e-commerce company in Morley is seeking a Customer Experience Agent - Dutch Speaking. In this full-time role, you will provide exceptional service across multiple channels and handle customer inquiries with professionalism. The ideal candidate will have strong customer service experience, excellent communication abilities, and the aptitude to resolve complaints effectively. This position offers a salary range of £25,000 to £28,000 per year in a supportive, inclusive work culture.