Bilingual CX Advisor - French & English | Hybrid

Dialect Communications Ltd.; Gateshead; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A customer experience services provider is seeking a Bilingual Customer Experience Advisor fluent in French and English. This hybrid role involves delivering exceptional service to clients and resolving queries across various channels, including voice and social media. The ideal candidate will have experience in customer service, strong communication skills, and the ability to work effectively in a team. This position offers a starting salary of £22,750, with a requirement to work a minimum of two days in the office each week.

Qualifications

• Previous experience in a customer-centric environment required.
• Strong written and verbal communication skills are essential.
• Competent in Microsoft packages with an ability to learn new systems.

Responsibilities

• Deliver world class customer experience to clients.
• Resolve customer queries efficiently across multiple channels.
• Be a brand ambassador for clients, ensuring seamless experiences.

Skills

Customer-centric focus

Strong verbal communication

Team collaboration

Problem-solving

Written communication

Flexibility

Technical support handling

Tools

Microsoft Excel

Microsoft Outlook

Job description

A customer experience services provider is seeking a Bilingual Customer Experience Advisor fluent in French and English. This hybrid role involves delivering exceptional service to clients and resolving queries across various channels, including voice and social media. The ideal candidate will have experience in customer service, strong communication skills, and the ability to work effectively in a team. This position offers a starting salary of £22,750, with a requirement to work a minimum of two days in the office each week.