Swiss German Customer Support Specialist (Hybrid-Remote)

Origin Recruitment; Cambridge; Hybrid; GBP 23,000 - GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Swiss German Customer Service Representative to provide high-quality service to customers. This hybrid role involves answering inbound and outbound calls, with a focus on customer satisfaction. Ideal candidates will be fluent in German, possess excellent communication skills, and have a passion for customer service. The position offers competitive benefits including a contributory pension and discounts at various brands. Join a dynamic team in the healthcare sector!

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Previous experience in a similar role preferred but not essential.
• Customer service experience preferred but not essential.
• Self-motivated with a can-do attitude.

Responsibilities

• Answering calls from existing and new customers.
• Proactively dealing with all queries relating to the business.
• Taking orders and bookings via external and internal calls.
• Building rapport with each customer.
• Demonstrating extensive knowledge on all product ranges.
• Facilitating calls from B2B and B2C.

Skills

Fluent in German

Communication skills

Customer service orientation

Attention to detail

Job description

A leading recruitment agency is seeking a Swiss German Customer Service Representative to provide high-quality service to customers. This hybrid role involves answering inbound and outbound calls, with a focus on customer satisfaction. Ideal candidates will be fluent in German, possess excellent communication skills, and have a passion for customer service. The position offers competitive benefits including a contributory pension and discounts at various brands. Join a dynamic team in the healthcare sector!