Remote Emergency Helpline Operator — Calm, Caring Crisis Support

Appello Careline Limited; Remote; GBP 17,000 - GBP 21,000; Full time

Job summary

A leading careline service in the UK seeks an Emergency Helpline Operator to provide exceptional support to vulnerable individuals. This remote role involves answering emergency calls and delivering top-tier customer service with empathy and professionalism. The ideal candidate will have experience in a contact centre environment, strong communication skills, and a genuine desire to help. Join our compassionate team and make a difference every day while enjoying great perks like holidays, discounts, and a supportive environment.

Benefits

198 hours holiday

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends discounts

Pension scheme, up to 4% company matched

Smartec Scheme

Qualifications

• 1 year of experience in a contact/call centre environment.
• Experience in local authorities, emergency services, or similar is a bonus.
• Good general education and NVQ qualifications are advantageous.

Responsibilities

• Be the first contact for emergency alarm calls.
• Support residents living independently.
• Provide customer service with empathy and professionalism.

Skills

Calm under pressure

Excellent communication

Empathy

Attention to detail

Team player

Education

Solid general education

NVQ Level 2/3 in Customer Service or Business Admin

Tools

Microsoft Office

CRM Systems

Job description

A leading careline service in the UK seeks an Emergency Helpline Operator to provide exceptional support to vulnerable individuals. This remote role involves answering emergency calls and delivering top-tier customer service with empathy and professionalism. The ideal candidate will have experience in a contact centre environment, strong communication skills, and a genuine desire to help. Join our compassionate team and make a difference every day while enjoying great perks like holidays, discounts, and a supportive environment.