Remote Emergency Helpline Operator – Calm, Caring Support

Appello Careline Limited; Remote; GBP 21,000; Full time

Job summary

A leading careline service provider in the UK is seeking an Emergency Helpline Operator for a late shift role. You will respond to emergency calls, support vulnerable individuals, and deliver exceptional customer service. The role requires empathetic communication skills, previous contact centre experience, and a genuine desire to help the community. The position offers a salary of £20,483.84 per annum, a 32-hour work week, and various employee perks, including generous holiday and discounts.

Benefits

198 hours holiday

Employee discounts on various services

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme, up to 4% Company matched

Smartech

Qualifications

• 1 year of experience in a Contact/Call Centre environment.
• Experience with Emergency Services or Local Authorities is a bonus.
• Must have a genuine desire to help and be attentive to customer needs.

Responsibilities

• Be the first point of contact for emergency calls.
• Support Sheltered Housing residents and those living independently.
• Deliver top-tier customer service with empathy.

Skills

Empathy

Customer service

Problem-solving

Detail-oriented

Communication skills

Education

Solid general education

NVQ Level 2/3 in Customer Service or Business Admin

Tools

Microsoft Office (Word, Excel, Outlook)

CRM Systems

Job description

A leading careline service provider in the UK is seeking an Emergency Helpline Operator for a late shift role. You will respond to emergency calls, support vulnerable individuals, and deliver exceptional customer service. The role requires empathetic communication skills, previous contact centre experience, and a genuine desire to help the community. The position offers a salary of £20,483.84 per annum, a 32-hour work week, and various employee perks, including generous holiday and discounts.