999 Emergency Dispatcher — Call Handler (Exeter)

Haringey GP Federation; Exeter; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A healthcare organization in Exeter seeks a 999 Call Handler (Emergency Medical Dispatcher) to manage emergency calls and support patients in need. You will handle both critical and non-critical calls, ensuring accurate data entry and effective communication during crises. The role requires strong customer service skills and basic computer literacy. This position operates on a 24/7 schedule and offers NHS benefits like annual leave and a pension scheme.

Benefits

Generous annual leave

NHS Pension

Career progression opportunities

Flexibility in working hours

Free parking

Staff discounts across the UK

Qualifications

• Experience of inputting data accurately and quickly using a keyboard.
• Basic computer literacy is essential.
• Previous experience in customer service is required.

Responsibilities

• Record accurate patient information during emergency calls.
• Offer advice or reassurance to callers.
• Ensure the patient receives appropriate care swiftly.

Skills

Data input skills

Basic computer literacy

Customer service experience

Education

First Aid at Work Course

Job description

A healthcare organization in Exeter seeks a 999 Call Handler (Emergency Medical Dispatcher) to manage emergency calls and support patients in need. You will handle both critical and non-critical calls, ensuring accurate data entry and effective communication during crises. The role requires strong customer service skills and basic computer literacy. This position operates on a 24/7 schedule and offers NHS benefits like annual leave and a pension scheme.