Emergency Response Specialist – 24/7 Call Handling

DCC plc; Leicester; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading UK energy company is seeking an Emergency Team Member to join their dedicated team in Leicester. This role involves promptly answering emergency calls and ensuring proper procedures are followed. Candidates should possess excellent communication skills, attention to detail, and experience in dispatching engineers. The position offers a discretionary bonus, an enhanced pension scheme, and extensive employee support initiatives, promoting a healthy work-life balance.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

Free flu jabs and Eye Care Vouchers

25 holidays + bank holidays

Enhanced Family Friendly Leave

Qualifications

• Ability to log details of all calls accurately.
• Close attention to detail with the ability to record information under pressure.
• Experience in the dispatch of engineers.

Responsibilities

• Ensure that calls made to the emergency line are answered promptly.
• Deal with calls in line with company procedures.

Skills

Attention to detail

Excellent listening skills

Strong communication skills

Dispatching experience

Basic understanding of Microsoft Office

Job description

A leading UK energy company is seeking an Emergency Team Member to join their dedicated team in Leicester. This role involves promptly answering emergency calls and ensuring proper procedures are followed. Candidates should possess excellent communication skills, attention to detail, and experience in dispatching engineers. The position offers a discretionary bonus, an enhanced pension scheme, and extensive employee support initiatives, promoting a healthy work-life balance.