Lead IT Service Delivery & Service Desk | Azure & M365

Housing Quality Network; Walsall; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

An organization committed to housing quality is seeking an experienced Service Delivery Manager in Walsall. The successful candidate will lead the IT Service Desk team and ensure the efficient delivery of IT services. Key responsibilities include managing day-to-day operations and fostering a customer-focused environment. The role demands strong leadership and technical expertise in infrastructure, networking, and applications like Microsoft 365 and Azure. The company values diversity and encourages applications from individuals of all backgrounds.

Qualifications

• Proven experience in IT service delivery or operations management.
• Strong leadership skills with a proven track record.
• Ability to stay updated with emerging technologies.

Responsibilities

• Oversee the delivery of IT services across the organization.
• Manage the IT Service Desk team to ensure efficient operations.
• Monitor and improve service delivery processes.

Skills

Leadership

Technical expertise in infrastructure

Knowledge of Microsoft 365

Knowledge of Azure

Knowledge of SharePoint

Job description

An organization committed to housing quality is seeking an experienced Service Delivery Manager in Walsall. The successful candidate will lead the IT Service Desk team and ensure the efficient delivery of IT services. Key responsibilities include managing day-to-day operations and fostering a customer-focused environment. The role demands strong leadership and technical expertise in infrastructure, networking, and applications like Microsoft 365 and Azure. The company values diversity and encourages applications from individuals of all backgrounds.