First Line Assurance Manager

Applied Intuition Inc.; Cardiff; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A fintech company based in Cardiff is seeking a Quality Assurance lead. The role involves overseeing QA programs to ensure compliance with FCA standards, mentoring team members, and conducting detailed analyses of technical findings. The ideal candidate will possess strong leadership skills, a deep understanding of regulatory compliance, and experience in insights or assurance processes. This position offers a hybrid working model, combining office and remote work.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday

Annual Learning Budget

Enhanced Parental Leave

Cycle to Work Scheme

Free drinks and snacks

Qualifications

• Experience managing QA and Outcome testing programs.
• Familiarity with FCA standards and regulatory requirements.
• Ability to translate technical findings into risk assessments.

Responsibilities

• Lead the design and oversight of QA testing programs.
• Align assurance activities with FCA requirements.
• Provide data for Root Cause Analysis.

Skills

Leadership Skills

Regulatory Fluency

Experience in Insights or Assurance

AI & Automation Literacy

Job description

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

📍 Cardiff | 🏢 Hybrid - 3 days per week in the office

What You’ll Be Doing 🗃️

• Lead QA and Outcome testing - designing and overseeing robust test programs that evaluate quality, compliance and accuracy.
• Ensure all Assurance activities align with FCA standards, particularly around Consumer Duty and operational resilience.
• Provide the raw data and technical findings that allow the team to conduct deep‑Dive Root Cause Analysis.
• Manage, mentor and develop people in the team, with a focus on attention to detail and technical excellence.
• Translate technical assurance findings into clear risk assessments for senior management.
• Continuously refine the assurance framework to adapt to new product launches, feature updates, and evolving regulatory landscapes.
• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
• Experience in Insights or Assurance: Proven experience in a Customer Insights, Root Cause Analysis, or Quality Assurance / Outcome Testing management role.
• Leadership Skills: Experience supporting or mentoring Team Leads, with the ability to guide teams through complex problem‑solving methodologies.
• Regulatory Fluency: A deep understanding of the FCA Handbook and the ability to apply regulatory requirements to practical business processes.
• AI & Automation Literacy: Interest in evolving assurance frameworks for AI‑powered testing, ensuring they remain compliant and unbiased, whilst maintaining efficiency, scalability and flexibility.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process

• Stage 1: 30 minute call with a Talent Partner
• Stage 2: 60 minute interview with Head of Customer Insights (virtual or in person)
• Stage 3: 60 minute interview with other senior stakeholders - looking at how you would work with them (virtual or in person)

Diversity & Inclusion 🌈

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

• 🏥 Private Healthcare including dental and opticians services through Vitality
• ✈️ Worldwide travel insurance through Vitality
• 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• 👛 Salary Sacrifice Pension Scheme up to 7% match
• 🚘 Octopus EV Salary Sacrifice Scheme
• 🏖️ 28 days holiday (plus bank holidays)
• 📖 Annual Learning and Wellbeing Budget
• 👪 Enhanced Parental Leave
• 🚲 Cycle to Work Scheme
• 🚂 Season Ticket Loan
• 💬 6 free therapy sessions per year
• 🐶 Dog Friendly Offices
• 🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here .

Excited to work here? Apply!

If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

UK DE&I Data

At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.

In order to remain committed to our goal, we need to analyse and identify where we need to take steps to make positive impact. The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.

All of the questions we ask are optional and will not affect your application. You don't have to share this with us and we won't consider it as part of your application. If you choose not to share this info, it won't impact your application in any way.

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