Trainee Special Investigator

Davies; Remote; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading insurance investigation firm is looking for a Trainee Special Investigator to assist in managing insurance claims. This initial desk-based role offers clear pathways for advancement to a Field Investigator position. Responsibilities include undertaking investigations, ensuring compliance with standards, and maintaining Key Performance Indicators. Candidates should have prior investigative experience and a clean UK driving licence. This role supports career growth with training and offers a range of benefits including flexible working options, pension contributions, and personal development opportunities.

Benefits

Leadership training programme

Funding for professional qualifications

Flexible working options

Employee volunteering programme

Cycle to Work Scheme

Qualifications

• Previous investigative and insurance experience essential.
• Willing to commit to professional study.

Responsibilities

• Assist in managing insurance claims and case outcomes.
• Undertake investigations under supervision.
• Achieve Key Performance Indicators.

Skills

Investigative skills

Analytical thinking

Knowledge of civil & statutory law

Handling sensitive material

Customer care

Clean UK driving licence

Job description

Trainee Special Investigator

Department: Client Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Paul Twinn

Description

Are you ready to take your investigative skills to the next level? We’re offering a unique opportunity to step into the fascinating world of insurance claims investigation, working alongside experienced professionals and building a career with real purpose and progression.

If you have a background in insurance and investigations, and you’re looking for a role that blends analytical thinking with real‑world fieldwork, this could be the perfect next step.

Job purpose:

Assist in the management of a portfolio of insurance claims by supporting existing Investigators through to the outcome of the case. This is an initial desk‑based position that is geared towards a quick progression to a Field Investigators role, so the ability to travel is crucial. Within this process existing skills will enhanced and further training will be provided where necessary. #INDUKI

What will your day look like:

Under initial supervision, undertake a range of investigations to include:

• Investigative Planning & Preparation
• Interviewing & Statement Taking
• Evidence Identification, Gathering, Analysis & Presentation
• Reporting & Correspondence Proficiency
• Operate within the agreed structured process of DSI, working in tandem, where appropriate, with other areas of The Davies Group
• Comply with client specific service standards and ensure investigations are conducted within the Company’s guidelines, procedures & protocols
• Be accountable for achieving Key Performance Indicators, as determined by DSI management
• To ensure technical and professional development progress is in accordance with agreed Personal Development Plans (PDP)
• Perform any other appropriate duties, as & when reasonably requested by DSI Management
• All Staff are expected to carry out any reasonable instruction given by their Senior Manager, in line with business requirements.

Knowledge and Abilities:

• Previous investigative and insurance experience essential
• Working knowledge of civil & statutory law within investigations
• Working knowledge of evaluating and handling “intelligence”
• Capable of handling sensitive and confidential material
• Applied knowledge in vulnerable customer care
• Willing to commit to professional study
• Clean UK driving licence

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan