Booking & Client Experience Coordinator

thebigword Group; Leeds; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading language services provider in the United Kingdom seeks a dedicated individual to manage booking inquiries, ensure exceptional client communication, and foster a collaborative team environment. Candidates should excel in customer service, be proactive problem solvers, and be passionate about making a positive impact on clients' lives. The role requires effective communication skills and resilience to achieve targets and KPIs. Join a vibrant team that thrives on providing exceptional service in a dynamic environment.

Qualifications

• Prepared to make a difference, adept at effective communication and attentive listening.
• Proactive problem solver, embracing initiative and confident decision-making.
• Committed to integrity and accountability with a drive to meet targets.

Responsibilities

• Manage booking enquiries and communicate with clients.
• Monitor supplier capacity and ensure efficient operations.
• Handle customer dissatisfaction and provide exceptional service.

Skills

Effective communication

Problem-solving

Customer service

Attention to detail

Job description

A leading language services provider in the United Kingdom seeks a dedicated individual to manage booking inquiries, ensure exceptional client communication, and foster a collaborative team environment. Candidates should excel in customer service, be proactive problem solvers, and be passionate about making a positive impact on clients' lives. The role requires effective communication skills and resilience to achieve targets and KPIs. Join a vibrant team that thrives on providing exceptional service in a dynamic environment.