Head of Client Experience & Travel Service Strategy

Steppes Travel; United Kingdom; Hybrid; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading travel company based in the UK is seeking an experienced professional to elevate the client journey and oversee Travel Service Coordinators. This role requires continuous refinement of touchpoints, managing service standards, and leading product strategy implementation. The ideal candidate will have a proven track record in enhancing customer experiences and be proficient in managing teams. The position offers a flexible work environment and competitive benefits, including a salary dependent on experience.

Benefits

25 paid holidays

Pension plan and private healthcare

Team performance bonus

Work from home up to two days a week

Qualifications

• Proven experience in enhancing client experiences and service standards.
• Strong team management and development skills.
• Ability to analyze financial performance and make data-driven decisions.

Responsibilities

• Improve client journey across various touchpoints and channels.
• Manage and develop the Travel Services Coordinators.
• Implement the annual Creative and Commercial roadmap.

Skills

Client journey enhancement

Team management

Financial analysis

Customer experience strategies

Job description

A leading travel company based in the UK is seeking an experienced professional to elevate the client journey and oversee Travel Service Coordinators. This role requires continuous refinement of touchpoints, managing service standards, and leading product strategy implementation. The ideal candidate will have a proven track record in enhancing customer experiences and be proficient in managing teams. The position offers a flexible work environment and competitive benefits, including a salary dependent on experience.