Guest Experience & Front Office Leader

Virgin Hotels Dallas; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hospitality company in Greater London is seeking a Guest Service Manager. The ideal candidate will be passionate about delivering outstanding guest service while ensuring a great workplace for teammates. Responsibilities include leading the front office team, maintaining Virgin's culture, and creating memorable experiences for guests. The position requires a minimum of two years in a supervisory role and proficiency in English. Join us in embracing diversity and becoming a part of a fun, inclusive team.

Benefits

Inclusive workplace

Team events

Training opportunities

Qualifications

• Minimum of two years of Front Office supervisory experience.
• Current, legal and unrestricted ability to work in the United Kingdom.
• Proficient computer knowledge.

Responsibilities

• Lead a team and ensure an outstanding guest experience.
• Cultivate a team that embodies the Virgin culture.
• Teach and uphold front office procedures and standards.

Skills

Superhuman people skills

Clear communication in English

Teamwork

Organization

Problem-solving

Education

High school or equivalent education

Tools

HMS

Guestware

GoConcierge

Job description

A leading hospitality company in Greater London is seeking a Guest Service Manager. The ideal candidate will be passionate about delivering outstanding guest service while ensuring a great workplace for teammates. Responsibilities include leading the front office team, maintaining Virgin's culture, and creating memorable experiences for guests. The position requires a minimum of two years in a supervisory role and proficiency in English. Join us in embracing diversity and becoming a part of a fun, inclusive team.