Hybrid IT Service Desk Analyst – M365 & AVD Expert

Ascot Lloyd Group; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading wealth management firm in the UK is looking for an IT Support professional to manage software and hardware issues and support end users. You will work in a hybrid model, providing support both remotely and in person. The ideal candidate should have at least 2 years of IT support experience, as well as strong knowledge of M365 and excellent communication skills. Join us to grow in a dynamic environment while making a significant impact on our clients' experiences.

Benefits

Corporate pension

Private medical

Life assurance

Critical illness cover

Paid time off for celebrations and volunteering

Qualifications

• 2+ years experience working in an IT support role.
• Experience of administering and supporting M365 essential.
• Experience of provisioning IT end user computing essential.

Responsibilities

• Diagnose and resolve first and second line issues relating to software and hardware.
• Prioritize tickets based on urgency and impact.
• Create and deliver IT training and support content for users.

Skills

Administration of M365

Excellent communication skills

Strong organizational skills

Problem solving

Teamworking abilities

Education

ITIL 4 Foundation

Microsoft 365 Certified: Endpoint Administrator Associate

Tools

ServiceNow

Microsoft Intune

Azure Virtual Desktop

Job description

A leading wealth management firm in the UK is looking for an IT Support professional to manage software and hardware issues and support end users. You will work in a hybrid model, providing support both remotely and in person. The ideal candidate should have at least 2 years of IT support experience, as well as strong knowledge of M365 and excellent communication skills. Join us to grow in a dynamic environment while making a significant impact on our clients' experiences.