Service Co-ordinator — Field Scheduling & Customer Care

Arnold Clark Group; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A well-known automotive services provider is seeking a Service Co-ordinator to join their Glasgow team. This role requires a detail-oriented individual who excels at customer service and communication. Responsibilities include managing appointments for field engineers, addressing customer queries, and performing administrative duties. A collaborative environment is emphasized, as is the opportunity for growth in your career. If you thrive in a fast-paced setting while maintaining accuracy, apply now.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Qualifications

• Ability to maintain high levels of accuracy and attention to detail.
• Strong communication and interpersonal skills.
• Capacity to show initiative and work efficiently.

Responsibilities

• Deliver excellent customer service over the phone and email.
• Co-ordinate and manage work for field-based engineers.
• Input bookings onto internal systems as required.

Skills

Excellent communication and interpersonal skills

Fantastic telephone manner

Initiative and teamwork

Attention to detail

Multi-tasking under pressure

Job description

A well-known automotive services provider is seeking a Service Co-ordinator to join their Glasgow team. This role requires a detail-oriented individual who excels at customer service and communication. Responsibilities include managing appointments for field engineers, addressing customer queries, and performing administrative duties. A collaborative environment is emphasized, as is the opportunity for growth in your career. If you thrive in a fast-paced setting while maintaining accuracy, apply now.