Service Coordinator

Arnold Clark Group; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A well-known automotive services provider is seeking a Service Co-ordinator to join their Glasgow team. This role requires a detail-oriented individual who excels at customer service and communication. Responsibilities include managing appointments for field engineers, addressing customer queries, and performing administrative duties. A collaborative environment is emphasized, as is the opportunity for growth in your career. If you thrive in a fast-paced setting while maintaining accuracy, apply now.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Qualifications

• Ability to maintain high levels of accuracy and attention to detail.
• Strong communication and interpersonal skills.
• Capacity to show initiative and work efficiently.

Responsibilities

• Deliver excellent customer service over the phone and email.
• Co-ordinate and manage work for field-based engineers.
• Input bookings onto internal systems as required.

Skills

Excellent communication and interpersonal skills

Fantastic telephone manner

Initiative and teamwork

Attention to detail

Multi-tasking under pressure

Job description

We’re recruiting for an efficient and personable Service Co-ordinator at our Autoparts Garage Equipment Services, Glasgow.

We offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours

Full time: Monday - Friday, 44 hours per week covering various shifts between 7.30am – 6pm

About the role

As an Arnold Clark Garage Equipment Service Co-ordinator you will be working with our field-based engineers arranging calls for them to attend, pre-planned maintenance and repairs for our customers workshops. You will deal with incoming calls and queries in a professional and prompt manner, making sure that you deliver excellent customer service every time.

This role would suit somebody who can demonstrate great communication skills, organised with strong attention to detail and high levels of accuracy, even under pressure – while also being able to work well as part of a team.

Day-to-day duties

• Delivering excellent customer service over the phone and by email.
• Answering calls and dealing with customer queries.
• Providing costs and estimates to our customers.
• Co-ordinating and arranging work for our field-based engineers.
• Managing the field-based engineers job status on our computer system
• Managing calls within health & safety guidelines.
• Inputting bookings onto our internal systems.
• Working with colleagues and other departments to ensure a seamless service is provided to our customer.
• Invoicing and administrative duties as required.

Essential skills

• Excellent communication and interpersonal skills.
• Fantastic telephone manner.
• Ability to show initiative and work efficiently as part of a team.
• High levels of accuracy and attention to detail.
• Ability to multi-task, even under pressure.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.