Junior IT Support Technician

Castle Employment Agency Ltd; Scarborough; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A well-established organization in Brandesburton is seeking a Junior IT Support Technician to provide frontline IT support. The role involves acting as the first point of contact for IT issues, delivering support through various channels, and diagnosing technical problems. The ideal candidate should have 1-3 years of experience in a customer-facing role, strong communication skills, and a good working knowledge of Microsoft Windows and Active Directory. This position offers an excellent opportunity to build a long-term career in IT support.

Benefits

Structured entry-level IT role

Exposure to a range of technologies

Opportunity for skill development

Qualifications

• 1 to 3 years' experience in a customer-facing support role.
• Strong knowledge of Microsoft Windows client devices.
• Understanding of Active Directory and Microsoft Exchange.

Responsibilities

• Act as the first point of contact for all IT-related issues.
• Deliver support via phone, email, and face-to-face interactions.
• Log, update, and manage incidents within the service desk system.
• Diagnose and resolve technical issues.

Skills

Customer service focus

Excellent communication skills

Logical approach to fault finding

Knowledge of Microsoft Windows

Tools

Active Directory

Microsoft Exchange

Job description

Junior IT Support Technician – Brandesburton

Salary: Competitive, dependent on experience

Hours: 40 hours per week

Location: Brandesburton, East Yorkshire

Type: Full-time, permanent

Are you an early-career IT professional who enjoys helping people and solving technical problems?

This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment.

You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.

Key Responsibilities

• Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation
• Deliver support via phone, email,chatand face-to-face interactions
• Accurately log,updateand manage incidents within the service desk system
• Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible
• Escalate issues appropriately while managing customer expectations
• Adhere to agreed SLAs and internal IT policies and procedures
• Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled
• Identifyand report recurring issues or trends relating to users,softwareor departments
• Support wider IT initiatives and service improvement projects
• Work flexibly across varying day-shift patterns
• Undertakeadditionaltasks as required by the Service Desk Manager

What We’re Looking For

• 1 to 3 years’ experience in a customer-facing support role, ideally within IT or technology
• Strong customer service focus with excellent communication and interpersonal skills
• Logical, structured approach to fault finding and issue resolution
• Good working knowledge of Microsoft Windows client devices
• Understanding of Active Directory (Users and Computers) and Microsoft Exchange
• Wellorganized withgood timemanagement and the ability to work independently
• Proactive,flexibleand eager to learn
• Full UK driving licence and access to own transport

Desirable

• Experience supporting mobile devices across Microsoft,Appleand Android platforms
• Exposure to ITIL-aligned service desk environments

What You’ll Receive

• A structured entry-level IT role within a supportive service desk team
• Exposure to a broad range of technologies and user environments
• Opportunity to develop technical skills and progress within IT
• A stable organization with a strong focus on service quality and collaboration