Entry-Level IT Support Technician – Grow Your IT Career

Castle Employment Agency Ltd; Scarborough; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A well-established organization in Brandesburton is seeking a Junior IT Support Technician to provide frontline IT support. The role involves acting as the first point of contact for IT issues, delivering support through various channels, and diagnosing technical problems. The ideal candidate should have 1-3 years of experience in a customer-facing role, strong communication skills, and a good working knowledge of Microsoft Windows and Active Directory. This position offers an excellent opportunity to build a long-term career in IT support.

Benefits

Structured entry-level IT role

Exposure to a range of technologies

Opportunity for skill development

Qualifications

• 1 to 3 years' experience in a customer-facing support role.
• Strong knowledge of Microsoft Windows client devices.
• Understanding of Active Directory and Microsoft Exchange.

Responsibilities

• Act as the first point of contact for all IT-related issues.
• Deliver support via phone, email, and face-to-face interactions.
• Log, update, and manage incidents within the service desk system.
• Diagnose and resolve technical issues.

Skills

Customer service focus

Excellent communication skills

Logical approach to fault finding

Knowledge of Microsoft Windows

Tools

Active Directory

Microsoft Exchange

Job description

A well-established organization in Brandesburton is seeking a Junior IT Support Technician to provide frontline IT support. The role involves acting as the first point of contact for IT issues, delivering support through various channels, and diagnosing technical problems. The ideal candidate should have 1-3 years of experience in a customer-facing role, strong communication skills, and a good working knowledge of Microsoft Windows and Active Directory. This position offers an excellent opportunity to build a long-term career in IT support.